SCALE Open South Africa

Schedule

WEDNESDAY 13 MARCH 2024

SHORT-TERM RENTAL OWNERS, HOSTS & MANAGERS

9.50 – 10.00

Welcome

Your hosts Nick, Damian and Gianpaolo will welcome all attendees to SCALE Open South Africa and introduce the schedule for the day.

SPEAKERS

Nick Taylor (Nox Cape Town), Damian Sheridan (SCALE), Gianpaolo Vairo (SCALE)

10.00 – 10.30

FOCUS SESSION

10 Commandments for STR Property Management Success

Rebecca Cribbin will share her 10 commandments for short-term rental property management success. Over the last 14 years, Rebecca and her team have managed more than 1300 properties, organised nearly 100,000 cleans, helped 500,000 guests create wonderful holiday memories and collected and paid out over $100 million to property owners.

Holiday rental specialists, Rebecca’s business is one of the largest privately owned property management companies in Australia. Currently looking after 360 individually owned short-term rental properties, most of them stand alone homes. Learn from Rebecca’s experience, wisdom and knowledge.

Listen to her stories about being a woman, mother, founder, and business leader. Go away with simple, easily implemented tips and tricks for your own short-term rental property management success and make every day fabulous.

SPEAKER

Rebecca Cribbin (Holiday Rental Specialists & Holiday Rental Experts)

10.30 – 11.00

FOCUS SESSION

Referral Power: Keeping Guests, Building Trust Among Hosts

Creating awesome hosts that work together and not against each other; has guests returning to the area, satisfies their needs, and makes the referring host front-of-mind.
Identifying your network and incentivizing hosts to share referrals, is a win-win for everyone.

SPEAKER

Melanie Kriel (Awesome Host Referrals & Beachfront Apartments in Shakas Rock)

11.00 – 11.30

FOCUS SESSION

Together We Rise: A Collaborative Approach for Short-Term Rentals in South Africa

Can collaboration be the key to unlocking the full potential of South Africa’s short-term rental industry? This session explores the power of collective action, addressing concerns about competition and whether efforts for advocating with tourism bodies and government are worth it. This session will also discuss strategies for promoting Brand South Africa as a united force in the global hospitality market.

SPEAKER

Brendan Jenman (Cape Villa Collection)

11.30 - 12.00

Coffee Break

12.00 – 12.30

PANEL DISCUSSION

Going Direct: How can we generate more direct bookings?

Join Damian Sheridan and industry experts as we discuss the mindset needed to get more direct bookings and some actionable ways of influencing travellers to book directly.

MODERATED BY

Damian Sheridan (SCALE)

SPEAKERS

Danielle Laity (WigWag), Melanie Kriel (Beachfront Apartments in Shakas Rock), Brian Sango (Your Property Guy)

12.30 – 13.00

PANEL DISCUSSION

Scaling up powered by tech: the present and the future of scaling your business with the help of technology

The debate around Property Management Systems (PMS) continues, but one thing is clear: companies with ambitious scaling goals leverage PMS to streamline operations and achieve scalability.

Join our panel featuring industry leaders in holiday rental tech, Octorate, and Boom, to unlock the key elements for scaling your business now and in the future.

MODERATED BY

Gianpaolo Vairo (SCALE)

SPEAKERS

Shahar Goldboim (Boom), Lorenzo Lella (Octorate)

13.00 – 13.30

PANEL DISCUSSION

The mistakes we made and how to avoid them

Two short-term rental entrepreneurs discuss what they learned to do and not to do during a period of growth. And the steps YOU should take to avoid making the same mistakes.

MODERATED BY

Nick Taylor (Nox)

SPEAKERS

Miguel Martins (Terreno Property Group), Chregan O’Flynn (Propr), Max Urban (Propr)

13.30 - 14.30

Lunch Break

14.30 – 15.00

FOCUS SESSION

From Stigma to Strength: Empowering Teams for Success

Join us for an eye-opening discussion on transforming workplace culture! Learn how breaking mental health stigma, embracing diversity, and fostering belonging can supercharge team performance and drive business success. Be part of the movement— let’s build stronger, happier teams together!

SPEAKER

Shireen Onia (Propati Cape Town)

15.00 – 15.30

FOCUS SESSION

Breathing Life into Business: From ICU to Success in Short-Term Rentals

Ridhwaan shares his journey battling COVID pneumonia, including a month-long hospitalization, 8 days in the ICU, and 3 months reliant on oxygen. Despite facing death, he emerged with a newfound determination to live fully and seized the opportunity to build a successful short-term rental business.

Within a year, he scaled from one property to seven, leveraging innovative systems and automation to manage his properties remotely, even while hospitalized. This journey culminated in winning a property investor award for his innovative approach and rapid expansion to 15 properties across Cape Town and Dubai within two years.

SPEAKER

Ridhwaan Basa (Tenacious Property)

15.30 – 16.00

PANEL DISCUSSION

Navigating Challenges, Seizing Opportunities: Strategies for a Resilient South African Short-Term Rental Industry

In this panel, we’ll explore potential threats to the South African short-term rental industry and collaboratively identify opportunities to strengthen the market and boost profitability.

SPEAKERS

Richard Marshall (Nox Cape Town)

SPEAKERS

Velma Corcoran (Airbnb), Dean McLuckie (The Pangolin Collection), Murray Clark (Neighbourgood)

16.00 – 16.10

Closing Session

Nick, Damian and Gianpaolo Vairo will wrap up the day and invite all attendees for some post-show drinks and networking.

SPEAKERS

Nick Taylor (Nox Cape Town), Damian Sheridan (SCALE), Gianpaolo Vairo (SCALE)

16.10 – 17.30

Post-Show Drinks & Networking

The SCALE team invites all attendees to join us and partners for some post-show drinks and networking.

Explore Cape Town

For any attendees wishing to explore the area and local activities during their stay in Cape Town we recommend Escape + Explore.